Help & Support Center
We're here to help! Find answers to common questions, guidance on complaints, refunds, cancellations, and more.
Quick Guidance
Customer Complaint Handling Mechanism: If you are not satisfied with our service, please contact us immediately. We will investigate your complaint and respond within 24-48 hours. For urgent complaints, please call us directly at +92 300 5518622.
Refund & Cancellation Policies
Cancellation Policy
- Cancellations made at least 24 hours before scheduled service: No charges
- Cancellations made within 24 hours: Up to 50% cancellation fee may apply
- Cancellations due to emergency: Contact us for waiver
- To cancel, call us at +92 300 5518622
Refund Policy
- If service is not performed: Full refund
- If service is partially completed: Partial refund based on work done
- If you are not satisfied: We will re-inspect and fix the issue
- If issue can't be resolved: Full refund within 7 days
- Refunds processed within 5-7 business days
Frequently Asked Questions
Booking a service is easy! You can:
- Call us at +92 300 5518622
- WhatsApp us at +92 300 5518622
- Email us at info@zeetech26.com
- Visit our Contact page and fill out the booking form
We'll get back to you within 30 minutes during business hours.
We take all complaints seriously and follow a structured process:
Step 1: Contact us via phone, WhatsApp, or email with your complaint details.
Step 2: We acknowledge your complaint within 24 hours.
Step 3: We investigate the issue and provide a resolution within 48 hours.
Step 4: If the issue requires physical inspection, we schedule a technician visit.
Step 5: We follow up to ensure your satisfaction.
If you are not satisfied with the resolution, you may escalate the matter to our management by emailing info@zeetech26.com.
We offer a wide range of technical services for both residential and commercial clients:
- Air Conditioner – Installation, repair, gas filling, and maintenance
- Refrigerator – Cooling issues, gas refilling, compressor repair
- Solar Energy – Panel installation, inverter setup, net metering
- Inverter Services – Installation, repair, battery replacement
- Carpenter – Furniture repair, custom woodwork, polishing
- Electrician – Wiring, troubleshooting, home maintenance
We operate 24/7 for emergency services. Our regular business hours are:
- Monday - Saturday: 8:00 AM – 10:00 PM
- Sunday: 10:00 AM – 8:00 PM (emergency services available)
For urgent issues like AC breakdown or electrical faults, we're available 24/7.
To cancel your booking:
- Call us at +92 300 5518622
- WhatsApp us at +92 300 5518622
- Email us at info@zeetech26.com
Important: Cancellations made at least 24 hours before the scheduled service will not incur any charges. Cancellations within 24 hours may be subject to a fee of up to 50%.
To request a refund:
- Contact us at +92 300 5518622
- Email us at info@zeetech26.com
Refund Policy Summary:
- Full refund if service is not performed
- Partial refund if service is partially completed
- Full refund if the issue cannot be resolved
- Refunds processed within 5-7 business days
Yes! We stand behind our work:
- 30-day warranty on all repairs and installations
- 5-year warranty on solar panel installations
- All parts used are genuine and come with manufacturer warranty
If you face any issue within the warranty period, we'll fix it at no extra cost.
We proudly serve the following areas:
- Islamabad: All sectors including G-12, G-11, F-10, F-11, I-8, and more
- Rawalpindi: Saddar, Chaklala, DHA, Bahria Town, and surrounding areas
If you're outside these areas, please contact us to check availability.
Still Need Help?
For emergency services or urgent complaints, please call us directly. Our support team is available around the clock to assist you.