Refund Policy

At Zeetech Technical Services, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with our services, we offer a fair and transparent refund policy. Please read this policy carefully to understand your rights and responsibilities.

1. When Are You Eligible for a Refund?

You are eligible for a refund in the following situations:

• Service Not Performed: If we fail to perform the service you booked and paid for, you are entitled to a full refund.
• Service Partially Completed: If the service is only partially completed, you will receive a partial refund based on the work that was actually performed.
• Service Not Satisfactory: If our service does not meet the agreed-upon standards and the issue cannot be resolved by re-inspection or rework, you may be eligible for a full or partial refund.
• Technical Issue Cannot Be Resolved: If our technicians are unable to resolve the technical issue after multiple attempts, you are entitled to a full refund.

2. When Are You NOT Eligible for a Refund?

Refunds are not provided in the following cases:

• If you change your mind after the service has been performed.
• If the issue is caused by factors outside our control (e.g., power outages, weather conditions, building infrastructure).
• If the service was performed according to the agreed specifications but you are simply unsatisfied without a valid technical reason.
• If you cancel within less than 24 hours of the scheduled service (cancellation fees apply).
• If the equipment or parts used were provided by you and were faulty or incompatible.

3. Refund Process - Step by Step

To request a refund, please follow these steps:

4. Refund Timelines

• Eligibility Review: We review all refund requests within 24-48 hours of receiving them.
• Refund Approval: Once approved, refunds are processed immediately.
• Processing Time: Bank processing time is typically 5-7 business days depending on your bank/payment provider.
• Cash Payments: Cash refunds are processed within 24 hours of approval.

5. Cancellation and Refund

If you need to cancel your booking, please note the following:

• 24+ hours before service: No charges — full refund available.
• Less than 24 hours before service: Up to 50% cancellation fee may apply.
• Emergency cancellations: Contact us for waiver of cancellation fee.

6. How to Contact Us for Refund Requests

To request a refund or ask any questions about this policy, please reach out to us through any of the following channels:

• Phone: +92 300 5518622
• WhatsApp: +92 300 5518622
• Email: info@zeetech26.com
• Visit Us: G-12 Ghazali Road, Islamabad